Privacy Policy

Future You Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, make a booking, or engage with our services.

We handle personal information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020. (privacy.org.nz)

1. Who we are

Future You Wellness

Website: https://futureyouwellness.co.nz

Email: adriela@futureyouwellness.co.nz

2. What information we collect

We may collect personal information such as:

• your name

• email address

• phone number

• appointment and booking details

• information you provide through contact forms, enquiry forms, or discovery call forms

• payment and billing information

• website usage information, such as IP address, browser type, pages viewed, and general website activity through cookies or analytics tools

If you become a client, we may also collect health and wellness information that is relevant to providing our services. This may include information such as your health history, symptoms, goals, lifestyle information, medications, supplements, testing information, and practitioner notes.

We only collect information that is reasonably necessary for our services and business operations. (privacy.org.nz)

3. How we collect your information

We may collect your information when you:

• visit our website

• complete a form on our website

• contact us by email or through our website

• book an appointment or discovery call

• make a payment

• become a client and provide intake, health, or consultation information

• use our website, where certain data may be collected through cookies or analytics tools

Where possible, we collect personal information directly from you. (privacy.org.nz)

4. Why we collect your information

We may collect and use your personal information to:

• respond to your enquiries

• communicate with you about appointments, services, or support

• manage bookings and scheduling

• provide our wellness and functional medicine services

• maintain client records

• process payments and administer our business

• improve our website and client experience

• monitor website performance and usage

• comply with legal and regulatory obligations

If you become a client, we may collect and use relevant health information for the purpose of assessing your needs and providing services to you.

5. Health information

If you become a client, we may collect health information that is relevant to providing our services. Health information is treated as sensitive information and is handled with particular care.

In New Zealand, health information held by health agencies is subject to the Health Information Privacy Code 2020, which sets rules around the collection, storage, use, access, correction, and disclosure of health information. (privacy.org.nz)

We only collect health information that is reasonably necessary for the services we provide.

6. Cookies and analytics

Our website may use cookies and similar technologies to help us understand how visitors use the site and to improve website functionality and performance.

We may use analytics and similar tools to collect general information about website traffic and usage, such as:

• pages visited

• time spent on pages

• general location data

• browser and device information

• referring website sources

This information is used for website improvement, analytics, and service development. It is not generally used by us to identify you personally unless you separately provide identifying information.

You can usually manage or disable cookies through your browser settings.

7. Third-party service providers

We may use trusted third-party service providers to help us operate our website and business. These may include providers for:

• website hosting and website forms

• appointment scheduling and calendar management

• email communications

• analytics and website performance monitoring

• payment processing and accounting support

• secure storage and administration of client records

These providers may collect, store, or process personal information on our behalf for business purposes. We take reasonable steps to use reputable providers and to ensure that personal information is handled appropriately.

8. Payments

Payments may be managed through our own internal processes and external service providers that support payment processing and business administration.

Where payment information is handled by third-party providers, it will be subject to their systems and security practices as well as our own internal handling processes.

We do not sell your payment information.

9. When we share your information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• service providers who help us operate our website or business

• booking, scheduling, administrative, or payment providers

• IT, website, email, or data storage providers

• professional advisers such as accountants or legal advisers

• regulators, authorities, or other third parties where required by law

If you become a client, we may also disclose relevant information where required for service delivery, with your consent, or where otherwise permitted or required by law.

10. Overseas storage and processing

Some of the service providers we use may store or process personal information outside New Zealand.

Where this occurs, we take reasonable steps to ensure that your information is handled in a way that is consistent with New Zealand privacy law. (privacy.org.nz)

11. How we protect your information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, modification, or disclosure.

These steps may include secure software platforms, access controls, password protection, and limiting access to information on a need-to-know basis. (privacy.org.nz)

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

12. How long we keep your information

We keep personal information only for as long as it is needed for the purpose for which it was collected, and as required by law.

If we hold health records or health information as part of our services, those records may need to be retained for 10 years from the last time services were provided, unless an exception applies. (privacy.org.nz)

13. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate.

To make a request, please contact us at: adriela@futureyouwellness.co.nz

We may ask you to verify your identity before providing access or making corrections. NZ privacy law gives individuals rights to access and correct their personal information. (privacy.org.nz)

14. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website.

The updated version will apply from the date it is posted.

16. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact:

Future You Wellness

Email: adriela@futureyouwellness.co.nz

Website: https://futureyouwellness.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand. (privacy.org.nz)